Privacy

Last updated 10 November 2026

Who I am

This site belongs to Rob Kavanagh Creative Limited, a company registered in England and Wales (company number 17067826). Registered office – Belmont Suite, Paragon Business Park, Chorley New Road, Bolton BL6 6HG. It's a one-person company, so "I" means the company and me (they are the same person).

I'm responsible for any personal data collected through this site. Questions, requests or worries go to robkavanagh@gmail.com.

What I collect – and why

I keep this to the minimum.

  • Enquiries. If you use the enquiry form or email me, I get your name, email and whatever you choose to tell me. I use it to reply and, if we work together, to run the job.
  • Booking a call. If you book through Calendly, Calendly collects your name, email and chosen time, and shares them with me so the call happens.
  • The chat assistant. The chat window on this site is run by Chatbase and answered by AI. What you type is stored by Chatbase so I can see the conversation. Please don't share anything sensitive in it.
  • Site analytics. Squarespace records visits – pages viewed, rough location, device, browser and IP address. I use it to see what's working on the site, not to track individuals.
  • LinkedIn. With your consent, a LinkedIn tag tells me how my LinkedIn ads perform, which kinds of companies and roles visit the site (in aggregate), and lets me show my ads to people who've been here. It's off unless you say yes.
  • If I've contacted you about work. I may hold business contact details (name, role, company, work email) from public sources such as LinkedIn or from an introduction, so I can get in touch about work that might be relevant. Ask me to stop and I will.

I don't sell your data, and I won't put you on a mailing list without asking.

Cookies

Squarespace sets a few cookies the site needs to work. Everything else – analytics cookies and the LinkedIn tag – waits for your yes in the cookie banner. Change your mind any time with the cookie settings button at the bottom of the page.

The legal bit, briefly

Under UK data protection law I rely on:

  • Legitimate interests – replying to enquiries, running my business and understanding how the site is used.
  • Contract – when we work together.
  • Consent – for the LinkedIn tag and any non-essential cookies. You can withdraw it at any time with the cookie settings button.

Who else handles it

A few trusted services do the heavy lifting:

  • Squarespace – hosts the site, the form and the analytics
  • Calendly – call bookings
  • Chatbase – the chat assistant
  • LinkedIn – the consented tag above
  • Google – email (Gmail and Google Workspace) and spam protection on the form (reCAPTCHA)
  • AI tools – I use AI assistants, including Anthropic's Claude, to help me sort email and draft replies, so a message you send me may be read that way as part of normal inbox handling

Some of these are based in the US. Where data leaves the UK, it's protected by the safeguards UK law requires, such as the UK–US Data Bridge or standard contractual clauses.

My use of Google data

I use a private tool that connects my own Google accounts (email and calendar) to my AI assistant, so it can help me read, sort and draft. It only ever accesses my own accounts. It does not access anyone else's Google account, and the data it handles is never sold, used for advertising or used to train AI models. Its use of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements.

How long I keep it

  • Enquiries and emails – as long as it takes to deal with them, then deleted if nothing comes of it.
  • Client records – six years after the work ends, because the tax rules say so.
  • Analytics and chat logs – as long as Squarespace and Chatbase keep them by default.

Your rights

You can ask me to:

  • show you what I hold about you
  • correct it
  • delete it
  • stop using it, or limit how I use it
  • send it to you in a format you can take elsewhere

Email robkavanagh@gmail.com and I'll reply within a month. If you're unhappy with how I've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113 – though I'd like the chance to put it right first.

Changes

If anything here changes, I'll update this page and the date at the top.